Chile

Individuals seeking social assistance support are registered directly for case management services at the municipal units of social services. At the front office or desk, their requests are registered in the GSL platform. The individual is either provided information and orientation or is referred to other services. In more complex situations, the platform also serves as a supporting tool to provide case work to the beneficiary and his or her family.

The GSL platform supports different levels of case management, from information and orientation to referrals and case work. In complex cases requiring case work, the GSL platform supports social workers’ activities at different stages of an intervention: social screening, diagnosis, intervention planning, intervention, and monitoring and closure of cases.

The GSL platform supports case management for vulnerable clients who require a social benefit or service within a municipality. Eligibility criteria are relevant only for a specific benefit or service. Nevertheless, GSL also supports the provision of information and orientation to any individual seeking social support who enters the municipal office.