Information last updated 4/21/2021
Intake point:
Level of case management:
Population group served:
CMIS development level:
Indirect registration
Case work
Low-income families
Year of launch:
CMIS status:
Registered operators:
28.000 unique users
GePI: a CMIS for the guaranteed minimum income program
Reddito di Cittadinanza
Multi-tiered assessment of needs and conditions, external referrals, intervention plans and monitoring; residency requirement checks and participation to “compulsory community volunteering” projects (PUC)
Information system description
GePI was developed to support the case management of families enrolled in Italy’s guaranteed minimum income scheme, Reddito di Cittadinanza – RdC ("Citizenship income"). RdC is a cash transfer program conditional upon committing to a personalized path for labor or social inclusion, the latter being supported by GePI. GePI: a CMIS for the guaranteed minimum income program Reddito di Cittadinanza
Initial challenge
When the Italian national government introduced RdC, they knew it would require collaboration across national, regional, and local governments. While the country had a history of case management, its multiple levels of governance meant that different regions or municipalities used their own different guidelines and assessment tools. The RdC program has a complex design and an intricate delivery chain. A key challenge was to build a user friendly CMIS that at the same time had to reflect the complex design of the RdC program.
Working with the World Bank, Italy was able to introduce the first national CMIS for social programs (GePI). Now, when particularly vulnerable citizens register with the RdC, they get referred to services both at the local and regional level. Furthermore, the project helped kick off collaboration between national labor and social services. The complexity of the design of the RdC program and the necessity to support modules outside the core case management functions (e.g., residency checks) still makes GePI more cumbersome than an ideal CMIS.
Intake point
Indirect registration
GePI was developed to support the implementation of the Guaranteed Minimum Income (GMI) program Reddito di Cittadinanza – RdC (or Citizenship Income) introduced in Italy in 2019. The most vulnerable beneficiaries of the RdC are sent to social services to receive tailored support (case management) by social workers. These beneficiaries are registered in GePI indirectly, only after they are enrolled in the RdC program and identified as not immediately “activable” in the labor market. GePI receives the RdC cases from another information system, managed by the National Social Security Institute (INPS).
Level of case management
Case work
GePI supports the case management performed by social workers related to assessment, referral to services, creation of multi-professional teams, intervention planning and monitoring of beneficiary families.
A pre-assessment is performed at the family level, leading to four possible action plans:
(i) the signing of a simplified Social Inclusion Pact
(ii) referral to labor services
(iii) referral to specialized (care) services,
(iv) the signing of a complex Social Inclusion Pact.
In both cases (i) and (iv), GePI then helps case managers monitor the objectives set in the simplified and complex pacts (“intervention plans”).
Population group served
Low-income families
The GSL platform supports case management for vulnerable clients who require a social benefit or service within a municipality. Eligibility criteria are relevant only for a specific benefit or service. Nevertheless, GSL also supports the provision of information and orientation to any individual seeking social support who enters the municipal office.
Italy country card:
Table of contents
Download Italy country card PDF
Context on the introduction of the GePI
Institutional context 
Provision of social, labor (and other) benefits and services
Provision of case management services
Supporting tools for case management services
Collaboration mechanisms (as related to case management)
Information and technology
GePI and its core modules
Core features/modules of GePI at a glance
Other features/modules supported by GePI, beyond case management
Core features/modules of GePI more in detail