Vulnerable families and individuals face unique challenges -
each story is different, carrying a complexity of needs and strengths.
To help the vulnerable find what's right for them, we need an integrated approach like that of Case Management,
the social protection practice that connects vulnerable citizens with appropriate services.
The World Bank created the Case Compass Toolkit
to help governments improve Case Management through information technology.
IT platforms can simplify this work, helping social workers better serve their clients.
Building a Case Management platform from scratch is no small feat,
so, the Case Compass Toolkit includes three tools to give governments the expertise, resources, and support they need:
· The Guide – to find out how other countries successfully implemented case management interventions and platforms;
· The Prototype – to get inspiration from a functioning platform when building their own;
· And Case Compass Learn, to browse plenty of learning material.
This Toolkit offers more than just help to build software –
it bridges the gap between the digital world and case management work
helping us take the leap toward better, digitized, integrated services.