Case Compass

Who we are &
what we offer

How it all started
At the World Bank, we're committed to helping governments develop effective case management information systems for social workers. Projects in Chile, Italy, and Greece inspired us to create the Case Compass Toolkit, a global public good designed to improve case management services. Our goal is to develop customized case management information systems that support local operators and are tailored to the local context.
How it all started
Our expertise
Advising World Bank teams and in-country decision-makers
Credits: World Bank photo collection
Creating a strategy
We’re here to advise World Bank teams and in-country decision makers on case management strategy in general and also specifically on the development of a strategy for case management information systems.

We’re ready to respond to requests for support, whether you’re creating a strategy for a new case management program or seeking to improve the effectiveness of an existing one through digitization and information systems.
Developing software
As part of new and existing World Bank activities, the Case Compass team can advice the development of a case management information systems customized to the country’s context and intervention requirements

We can help you build a framework that is interoperable with other information systems; advise on software development methodology; and customize the Case Compass prototype to reflect country-specific case management processes.
Advising software development teams
Credits: World Bank photo collection
Our team
Project Management
Alessandra Marini
Alessandra Marini
Project Coordinator
Francesco Cenedese
Francesco Cenedese
Project Monitoring and Concept Development
Agnes Mganga
Agnes Mganga
Program Assistant
Case Management Experts
Verónica Silva Villalobos
Verónica Silva Villalobos
External Advisor
Richon Nembhard
Richon Nembhard
Organizational Change Management
Manuela Sofia Stanculescu
Manuela Sofia Stanculescu
Senior Social Protection Specialist
Lucia Solbes Castro
Lucia Solbes Castro
Social Protection Specialist
Melissa Zumaeta Aurazo
Melissa Zumaeta Aurazo
Social Protection and Labor
IT Specialists
Stathis Marinos
Stathis Marinos
Senior Software Architect
George Karkalis
George Karkalis
Senior Software Engineer
Panos Panagiotidis
Panos Panagiotidis
Senior Software Engineer
Stelios Pantouvakis
Stelios Pantouvakis
Senior Software Engineer
Vikesh Mahboobani Martínez
Vikesh Mahboobani Martínez
Research Analyst
User Experience Specialists
Bernadette Herkner
Bernadette Herkner
Digital Product Designer
Robert March
Robert March
User Experience Writer and Content Strategist
Andrea Jambor
Andrea Jambor
Illustrator