Case Compass
Who we are &
what we offer
How it all started
At the World Bank, we're committed to helping governments develop effective case management
information systems for social workers. Projects in Chile, Italy, and Greece inspired us to
create the Case Compass Toolkit, a global public good designed to improve case
management services. Our goal is to develop customized case management information systems
that support local operators and are tailored to the local context.

Our expertise

Credits: World Bank photo collection
Creating a strategy
We’re here to advise World Bank teams and in-country decision makers on case management
strategy in general and also specifically on the development of a strategy for case
management information systems.
We’re ready to respond to requests for support, whether you’re creating a strategy for a new case management program or seeking to improve the effectiveness of an existing one through digitization and information systems.
We’re ready to respond to requests for support, whether you’re creating a strategy for a new case management program or seeking to improve the effectiveness of an existing one through digitization and information systems.
Developing software
As part of new and existing World Bank activities, the Case Compass team can advise
the development of a case management information system customized to the country’s
context and intervention requirements.
We can help you build a framework that is interoperable with other information systems; advise on software development methodology; and customize the Case Compass prototype to reflect country-specific case management processes.
We can help you build a framework that is interoperable with other information systems; advise on software development methodology; and customize the Case Compass prototype to reflect country-specific case management processes.

Credits: World Bank photo collection
Our team
Project Management

Alessandra Marini
Project Coordinator and Social Protection Expert

Francesco Cenedese
Project Coordinator and Social Protection Expert

Agnes Mganga
Program Assistant
Case Management Experts

Verónica Silva Villalobos
External Advisor

Richon Nembhard
Organizational Change Management

Manuela Sofia Stanculescu
Senior Social Protection Specialist

Lucia Solbes Castro
Social Protection Specialist

Melissa Zumaeta Aurazo
Social Protection and Labor

Ludovica Cherchi
Economist
IT Specialists
Stathis Marinos
Senior Software Architect

George Karkalis
Senior Software Engineer

Panos Panagiotidis
Senior Software Engineer

Stelios Pantouvakis
Senior Software Engineer

Vikesh Mahboobani Martínez
Research Analyst
User Experience Specialists

Bernadette Herkner
Digital Product Designer

Robert March
User Experience Writer and Content Strategist

Andrea Jambor
Illustrator