Case management (CM) conceives a beneficiary's interaction with social services as an ongoing relationship characterized by follow-up, monitoring, and evaluation. A CMIS is software that supports all phases of case management interventions, i.e., those processes that require repeated interaction between social workers and beneficiaries of social service.
A CMIS adapts the case management methodology to a virtual setting to ensure a more efficient provision
of social services while keeping workers safe and healthy during emergencies.
The case management information system also enables social workers to profile beneficiaries of social
services, monitor the services provided, and evaluate beneficiaries' progress towards social programs'
objectives. It also provides program administrators with essential data about the quality of services
delivered by the social workers.
Case Compass Guide