News and updates

Specialists from Case Compass tested the case management information system prototype with social workers and beneficiaries in Jamaica. This version took Jamaica’s paper-based case management processes and put them into a CMIS that works online or offline and on desktop or mobile. Feedback indicated the tool made work more efficient and accessible, with extra praise for the mobile capabilities.

Policymakers and practitioners from 35 lower- and middle-income countries were joined by Bank experts to share their experience building adaptive social protection systems. On the last day, the Case Compass team spoke about designing case management information systems in Italy and pilot countries.

Case Compass is now advising in five different countries. The team is working to share relevant knowledge about case management and case management information systems for pilot programs in Armenia, Italy, Jamaica, Moldova, and Mozambique.

This regional course, organized by the World Bank in collaboration with the IMF-Middle East Center for Economics and Finance, gave 36 officials from 15 Arab countries the opportunity to learn about social protection practices relevant to the Middle East and North Africa. The Case Compass team participated by providing a dedicated session on case management and CMISes.

The conference, held by Moldova’s Parliament and Ministry of Labor, brought together global and local experts to address funding for family and child welfare. The event spotlighted the reallocation of resources towards family care in accordance with EU guidelines, setting the stage for future discussions on inclusive services and preventive measures for children at risk.

Hosted by the European Social Network (ESN), the European Social Services Conference (ESSC) is Europe’s leading event for public social services. It connects experts across sectors, fostering innovative solutions for community welfare. In 2023, under the Swedish EU Council Presidency, 681 delegates gathered for the event in Malmö.

From Global Knowledge to Local Action: Strengthening Social Protection in Morocco and Tunisia with the Case Compass Toolkit.

The European Social Network (ESN) is an organization aimed at supporting managers of public social services across Europe by fostering knowledge exchange to enhance service quality and effectiveness. It advocates for person-centred, inclusive services, and operates as a learning and exchange hub on innovative practices.

The European Social Services Conference (ESSC) is Europe’s key event for social services. Held in Hamburg in 2022, it focused on innovative reforms for resilient, user-centered systems.