Dictionary

It is central to the performance of delivery systems. As defined by the OECD/DAC (Organization for Economic Co-operation and Development/ Development Assistance Committee) evaluation criteria, effectiveness is a measure of the extent to which a program or activity attains its objective. In this Sourcebook, an effective system is not only one that reaches, registers, and provides benefits and services to most of the intended population, but is also a system that is inclusive because it accommodates the specific needs of vulnerable populations and those who face access barriers. Consequently, the evaluation criterion of inclusion is embedded within effectiveness to reflect this logic.

Another important dimension of the performance of delivery systems, albeit one that is difficult to measure. Ensuring that outcomes are achieved at reasonable costs, including moving clients through the various phases of the delivery chain at minimal cost in terms of time and money both for administrators and clients, is critical to evaluating performance. Alternative measures of efficiency include processing times for various phases or stages along the delivery chain.

A state in which individuals, families, or households are entitled or qualified to receive a benefit or service because they satisfy certain criteria.

Factors used to determine whether an individual, family, or household is eligible (inclusion criteria) or not eligible (exclusion criteria) to participate in a program.

Measures aimed at enabling people with disabilities to secure, retain, and advance in suitable employment and thereby to further such person’s integration or reintegration into society. Rehabilitation covers measures providing rehabilitation for persons with a reduced working capacity (temporary or permanent) and that aim to help participants adjust to their disability or condition and develop competencies that prepare them to move on to work. Rehabilitation refers to vocational rehabilitation only.

Services provided to job seekers, the unemployed or inactive, disabled workers, or others to help them find gainful employment. They typically include: (1) self-service online tools; (2) job search and placement services; (3) casework and career coaching services often guided by: Individual Action Plans (IAPs); (3) career counseling services and vocational advice; (4) other specialized services.

Takes delivery chain process mapping to an even deeper level by mapping the sequence of all process steps (detailed) plus the actors, inputs, and resources, and time taken for each step—for all phases along the delivery chain (end to end).

Decisions taken by social program administrators to admit individuals, families, and/or households into that specific program. Those decisions usually consider the assessment of needs and conditions, eligibility criteria, as well as other program-specific factors (such as fiscal space).

Can be considered as a superset of business, data, application, and technology architecture. See TOGAF for more detail.

• Application architecture. A description of the structure and interaction of the applications as groups of capabilities that provide key business functions and manage the data assets.
• Data architecture. A description of the structure and interaction of the enterprise’s major types and sources of data, logical data assets, physical data assets, and data management resources.
• Technology architecture. A description of the structure and interaction of the technology services and technology components.

Error is an unintentional violation of program or benefit rules that results in the wrong benefit amount being paid or in payment to an ineligible applicant.