Dictionary

A formalized way to accept, sort, assess, and resolve complaints, appeals, and queries from the program beneficiaries and other stakeholders. The GRM is composed of a set of institutional structures, mandated rules, procedures, and processes through which complaints, appeals, and queries about the social protection program(s) are resolved.

Social assistance programs that differentiate benefit amounts according to the difference between specific incomes of each beneficiary household and an established amount, with the objective of ensuring at least that “guaranteed minimum income” level.